Results-oriented and customer-focused Customer Success Manager with a strong background in building and maintaining strong relationships with clients. Experienced in driving customer satisfaction, retention, and growth. Skilled in understanding customer needs, providing strategic guidance, and delivering exceptional service. A proactive communicator with excellent problem-solving and collaboration skills, dedicated to ensuring customer success.

• Build and maintain strong relationships with clients, serving as the primary point of contact.
• Understand customer needs and business objectives, providing strategic guidance and solutions.
• Ensure customer satisfaction and success by monitoring key metrics and proactively addressing any concerns.
• Collaborate with cross-functional teams, including sales and product, to drive customer retention and growth.
• Conduct regular business reviews and communicate value propositions to clients.
• Advocate for customer needs and feedback within the organization.

• Assisted in building and maintaining client relationships.
• Conducted customer satisfaction surveys and analyzed feedback.
• Supported senior customer success managers in driving customer success initiatives.

• Bachelor of Science in Business Administration, XYZ University, Year

• Customer relationship management
• Strategic guidance and problem-solving
• Customer satisfaction and retention
• Excellent communication and collaboration abilities
• Account management and upselling
• Proactive customer support and advocacy
• Strong analytical and organizational skills

• Customer Success Manager (CSM), Year
• Professional in Customer Success (PCS), Year

• Customer Success Manager of the Year, Industry Association, Year
• Top Performer in Customer Success Challenge, Business Competition, Year

Available upon request